Warm Fuzzies & Cold Pricklies

Anne Murray writes:

“Why do some people attack your ideas publicly, criticize you frequently, find it difficult to be tactful, insist on their view of what is logical, fail to give compliments, and then expect you to want to work with them? Why do others give compliments and appreciation, support your ideas in meetings, make suggestions for improvement tactfully and privately, look for the positive and then expect you to want to work with them? What about your customers? Are some of them “cold pricklies”, wanting brief and businesslike transactions, while others appear to be “warm fuzzies”, wanting personal interactions before discussing the business at hand?” Read entire article.
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